Trouble Logging In

Step 1: Log Out Manually

Open your browser and navigate to:

👉 https://app.captira.com/logout

This will fully clear your active session.

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Step 2: Close Your Browser

After visiting the logout page:

1. Close all browser windows and tabs

2. Reopen your browser

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Step 3: Log In Again

Go to:

👉 https://app.captira.com

Enter your username and password and attempt to log in again.

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If the Issue Continues

If you are still experiencing issues after completing the steps above, please contact support and include:

• The exact error message (if any)

• A screenshot of what you’re seeing

• The browser you are using (Chrome, Edge, etc.)